Paxful Product Updates with Artur – March 2020  


Business 4 years ago
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Hey, everyone. Hope you’re all staying in and keeping safe. As someone who loves the outdoors, it’s been difficult for me but I’m doing my best to be active and excited, even from home.

I don’t think it’s an exaggeration to say that this past month has been CRAZY. Normally, I’m not a fan of clichés but it seems to be the only accurate way to describe the year so far. Our entire team is working remotely but that hasn’t slowed us down. We’re still moving forward and working hard to make sure you have everything you need.

I’m happy to say that our product team is in better shape than ever and that we had a great quarter with all of our amazing users, despite the difficulties going on in the world right now.

Early last year, we partnered with Jumio to provide a seamless experience for user verification. At the beginning of the integration, our users had to try multiple times to pass verification for reasons like blurry ID pictures, not enough light in a selfie, or typos in the verification form. These kinds of issues, where a user wants to do something on Paxful but is not able to because of a messy experience, UI limitations, or a lack of tech experience, keep me up at night. I stay awake, constantly thinking about how to solve these problems with better, smarter solutions instead of blaming our customers. With many small and big improvements in the verification process, like removing almost all the fields from the ID form down to only asking for type of ID and even adding helpful hints throughout the user journey on how to properly provide ID, our users are successfully verifying themselves on the first try three times more often!

We have also added Czech and Polish to our list of available languages, which brings our total up to 20 languages. After, that’s the highest number of languages supported in the industry! We believe that even small changes make big differences and are happy that we’re constantly improving your Paxful experience.

Here’s a quick recap of other product updates you may have missed from the past month.

See here:
  • Blockchain development
  • Product updates
  • Platform update
  • Product development