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My investment platform company sent me an email asking for proof of identity documents, which I did send back to the same email address the same morning. A week later an email comes through stating that my account is cancelled with no recourse. I called after 5 business days and customer service told me to call the next day, and the next day and the next day, same thing... accounting is working on it. Could not tell me why.. It's a good thing I heard and reach out to Jeffsilbert39 gm ail com when I did, my Refunds got sorted.